At Cafrox, we aim to ensure a smooth and reliable delivery experience for all our customers. This Shipping Policy outlines the terms, timelines, and conditions related to the shipment of our products across India.

Shipping Locations

Cafrox offers shipping services across India, including major cities, towns, and select remote locations. Delivery availability may vary based on product type and serviceable areas.

Order Processing Time

All orders are processed after confirmation and payment verification.

  1. Order processing time: 2–5 business days
  2. Custom or made-to-order products may require additional processing time, which will be communicated at the time of order confirmation.

Delivery Time

Estimated delivery timelines may vary depending on location and product size:

  1. Metro cities: 5–10 business days
  2. Non-metro / remote areas: 7–15 business days

Delivery timelines are approximate and may be affected by logistics, weather conditions, or unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, are calculated based on:

  1. Product type and size
  2. Delivery location
  3. Mode of transport

Any applicable shipping fees will be clearly communicated before order confirmation.

Packaging & Handling

All Cafrox products are carefully packed using high-quality, secure packaging materials to prevent damage during transit. Fragile items such as bathtubs and Jacuzzi units are handled with special care.

Delivery Procedure

  1. Products are delivered at the ground floor or designated delivery point as per logistics policy.
  2. Installation services, if required, are handled separately and are not included in standard shipping unless mentioned.

Damaged or Missing Items

Customers are advised to inspect the product at the time of delivery.

  1. In case of visible damage, please inform the delivery personnel immediately.
  2. Any damage or missing item must be reported to Cafrox within 24 hours of delivery with supporting images.

Delayed Shipments

While we strive to meet delivery timelines, delays may occur due to external factors beyond our control. Cafrox will keep customers informed in case of significant delays.

Cancellation & Shipping

If an order is canceled after dispatch, shipping charges may be non-refundable. Please refer to our Returns & Cancellation Policy for detailed information.

Contact Us

For shipping-related queries, order tracking, or delivery support, please contact Cafrox through our official communication channels.