Returns and Cancellations

At Cafrox, customer satisfaction is important to us. This policy outlines the conditions under which returns, replacements, and cancellations are accepted.

Order Cancellation

Orders can be canceled before dispatch by contacting our customer support team.
Once an order has been dispatched, cancellation requests may not be accepted.
In case of approved cancellations, any applicable processing or administrative charges may be deducted.

Return Eligibility

Returns are accepted only under the following conditions:

The product is damaged or defective at the time of delivery
The product received is incorrect or does not match the order

Returns must be requested within 24 hours of delivery, along with clear images or videos showing the issue.

Non-Returnable Items

The following items are not eligible for return:

Custom-made or special-order products
Products that have been installed, used, or altered
Products damaged due to improper handling, installation, or misuse

Replacement Policy

Eligible products will be replaced after verification by the Cafrox team.
Replacement delivery timelines may vary based on product availability and location.
Installation charges, if applicable, are non-refundable.

Refund Policy

Refunds are processed only for approved returns or cancellations.
Refunds will be issued to the original mode of payment.
Processing time for refunds may take 7–10 business days after approval.

Damaged Products

Customers are advised to inspect products at the time of delivery.

Any visible damage should be reported immediately to the delivery personnel.
Concealed damage must be reported within 24 hours of delivery.

Shipping Costs

Original shipping charges are non-refundable.
Return shipping costs may be borne by the customer unless the return is due to a Cafrox error.

Policy Updates

Cafrox reserves the right to modify this Returns & Cancellations Policy at any time without prior notice. Updates will be effective immediately upon posting on the website.